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A customer at a Red Lobster who was apparently fed up with a three-hour wait went berserk while demanding a refund and slapping an employee, wild video shows.
The unidentified woman is seen shouting for her money back while outside the seafood chain on Mother’s Day in East York, Pennsylvania.
The footage, shot by a bystander, shows an employee tossing the woman — who was not wearing a mask at the time — out of the restaurant. She tries to force her way back inside while screaming to get her “motherf–king” money back, video shows.
“I want my money refunded!” the woman says.
“You will get it,” one employee replies, the video shows.
The woman then curses out two employees holding her from getting back inside while again repeating that she wants a refund.
“Let me show my bill to get my refund,” the woman repeats, prompting an employee to ask for her name. She then identifies herself before reaching around a male employee and slapping the face of a female worker, setting off a scrum outside the restaurant, video shows.
The angry customer then claims she was the one who was attacked.
“I was assaulted and have a whole crowd to see it,” the woman says.
Police in Springettsbury Township responded to the restaurant and spoke to the employees involved, the York Daily Record reports.
The woman in the video had already left, but cops caught up with her elsewhere, the newspaper reports. “She was upset because her food wasn’t ready,” Lt. Tony Beam told the newspaper. “She wanted her money refunded.”
The Red Lobster was open only to employees at the time. No charges were filed in the incident, which remains under investigation, the newspaper reports.
A restaurant spokeswoman, meanwhile, told the York Daily Record in a statement that some guests experienced “long wait times” on Mother’s Day due to COVID-19, as well as staffing and operational changes.
“It is always our goal to provide our guests with a great seafood experience, and unfortunately, for some guests, we did not meet that goal on Sunday,” the statement read. “We are working to better understand what occurred and how we can prevent it occurring in the future. That said, we do not tolerate violence for any reason in our restaurants.”
What caused the altercation at the Red Lobster restaurant on Mother’s Day, and how did it unfold?
On Mother’s Day, a brawl broke out at a Red Lobster restaurant in East York, Toronto, due to long wait times for customers. The altercation began around 8:30 pm, after people had been waiting for over two hours to be seated.
According to witnesses, the incident started when a family demanded to be served their food after waiting for such a long time. However, the staff informed them that there would be a further delay due to a shortage of servers. This apparently led to a heated argument between the staff and the customers which turned physical.
The brawl, which involved several individuals, caused a lot of damage to the restaurant. Tables and chairs were overturned, and glass bottles and utensils were thrown in the air. Other customers fled the scene, seeking shelter outside the restaurant.
It was learned that several people were injured in the incident, including a pregnant woman who was taken to the hospital for treatment. The police responded to the scene, and several arrests were made.
The incident shows how even a minor issue, such as long wait times, can easily escalate into more significant problems. While it is understandable that customers can become frustrated when they have to wait for a long time, it is never acceptable to cause harm to others or damage public property.
Customers need to exercise patience and understanding, especially on days like Mother’s Day when restaurants are busier than usual. Restaurant owners and managers also need to ensure that they have adequate staff and resources to accommodate the increase in demand.
In conclusion, the brawl at the Red Lobster restaurant is a reminder of the importance of respecting others and showing restraint, even in the face of frustration. It is never justifiable to resort to violence, no matter how exasperating the situation may be. It is crucial to look for peaceful ways to express grievances and handle conflicts in a civilized manner.
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